[Skip to content](/content/pages/returns-exchanges#MainContent/index.html) Skip to chat widget Gorgias Shopper Engagement Gorgias Floating ChatGorgias Floating Chat Gorgias live chat messengerGorgias Live Chat **NOW OPEN: The Snow Shop** [**EXPLORE NOW**](/content/pages/the-snow-shop "The Snow Shop"/index.html) **NOW OPEN: The Snow Shop** [**EXPLORE NOW**](/content/pages/the-snow-shop "The Snow Shop"/index.html) **NOW OPEN: The Holiday Club** [**EXPLORE NOW**](/content/pages/gift-guide "Gift Guide"/index.html) **New Swim Arrivals** [**SHOP NOW**](/content/collections/swim-new-arrivals "Swim New Arrivals"/index.html) **Summer Styles Up to 40% Off** [**SHOP NEW STYLES ON SALE**](/content/collections/sale-summer-styles "Sale Summer Styles"/index.html) **Fall Styles Up to 30% Off** [**SHOP NEW STYLES ON SALE**](/content/collections/sale-fall-styles "Sale Fall Styles"/index.html) Your order qualifies for free shippingFREE SHIPPING WITH MEMBERSHIP Spend $99 more for free shipping **15% Off Your First Order** [**SIGN UP FOR OUR NEWSLETTER**](/content/pages/email-sign-up "Email Sign Up"/index.html) # Return Policy 30 days from delivery Unworn items bought on this site can be returned within 30 days of delivery. Start below — you'll get a prepaid label and a packing slip right away. [Start a Return(opens in a new window)](https://returns.roxy.com/) You'll need your order number and the ZIP code it shipped to. **Already started one?** Use the Return Status link in your return confirmation email to reprint your label, track it, or cancel and start over. ## Choose How You Want to Be Refunded Pick one when you start your return. A gift card is free; refunds to your original payment method carry a $8.95 handling fee. ### Gift Card Free The full amount back with nothing deducted, emailed to you as a ROXY gift card once your return is processed. ### Original Payment $8.95 Goes back to the card or method you paid with, minus the $8.95 handling fee — issued once your return reaches us and passes inspection. ### Instant Refund $8.95 + small fee Your money goes back to your original payment method **right away**, before you ship, instead of after we receive the item. The standard **$8.95 handling fee** applies, plus a small Reshop fee for the instant refund, which you'll see before you confirm. Powered by Reshop. Ship within 7 days **Two deadlines, and they're easy to mix up.** You have 30 days from delivery to _start_ a return. But if you choose the Instant Refund, you also have **7 days to** **drop your package off with the carrier** — that's the earlier date in your return confirmation. Reshop emails you before it runs out, and you can extend it once. Miss it anyway and the refund is reversed. A gift card or standard refund runs on the 30-day window only. We don't offer exchanges. To get a different size or color, return what you have and place a new order — that way the size you want is held for you as soon as you order it, rather than waiting on your return to arrive. **Sending back more than one item?** You're only charged the fee once per return, even if more than one label is needed. Original shipping charges are not refunded on any option. ## What Happens After You Ship Typical timing for returns from this site. We'll email you at each step, so you never have to guess where things stand. 1. Right away **You start your return** Choose your refund option and print your prepaid label and packing slip. **Put the packing** **slip in the box** — returns without one take noticeably longer to match to your order. 2. Within 28 days **You drop it off** Use the carrier printed on your label — a different one can't be tracked against your return. Your request stays open for 28 days; after that it expires and the label stops working with it. If yours has expired, start a new return from your Return Status page for a fresh label. No need to contact us. 3. On arrival **We receive and inspect it** You'll get a "we've received your return" email. Everything before that email is carrier transit, not us processing — if your tracking hasn't moved, the package is still on its way. 4. About 7 days after you ship **Your refund is issued** Counting from the day your package starts moving with the carrier, most refunds are issued within about a week — transit and inspection included. Holiday and peak periods run longer. If you took the Instant Refund, you already have your money and this step just settles it. 5. Then 3–5 business days **It reaches your account** Card refunds take a few more business days to post — that part is your bank's timing, not ours. Gift cards arrive by email the same day they're issued. **End to end, most returns take about eleven days** from the day you start one to the day the refund is issued. Carrier delays and a missing packing slip are what stretch it. ## What We Can Accept - Unworn, unwashed, and unaltered - All original tags still attached - Returned in its original condition and packaging - Within 30 days of your delivery date - Purchased on this site Final sale items cannot be returned. Start your return in the portal before you ship anything back, and put the packing slip in the box — a package that arrives without one takes much longer to match to your order. Anything that doesn't meet the conditions above may be declined. ## Bought It Somewhere Else? A surf shop, department store, or marketplaceReturn it to wherever you bought it, under their policy. We aren't able to process returns for items we didn't sell you directly. An international ROXY siteOrders placed outside the U.S. site can't come back through this portal. Each region runs its own returns — use the returns page for the site you ordered from. ## Common Questions Can I exchange something instead of returning it? We don't offer exchanges. To get a different size or color, return what you have and place a new order for the one you want. That's usually faster anyway — the size you want is yours as soon as you order it, rather than waiting on your return to arrive. If you'd rather not be out of pocket in the meantime, take your refund as a gift card: it's free, there's no $7.00 handling fee, and it's emailed to you as soon as your return is processed. Who is Reshop? Reshop is the partner that funds instant refunds. When you choose Instant Refund, a Reshop window opens inside your return — you don't leave the page or start anything separate. You'll set up a quick Reshop account, and once your return is registered the money comes from them instead of waiting on us. If you have a question about a Reshop payment, their team can answer it fastest: [see how\\ Reshop works(opens in a new window)](https://www.reshop.com/how-it-works), their [Help\\ Center(opens in a new window)](https://help.reshop.com/hc/en-us), or [contact their\\ support team(opens in a new window)](https://help.reshop.com/hc/en-us/requests/new?ticket_form_id=8648622310671). Anything about the return itself — the item, the label, the window — is us. Why does my return show two different dates? Because two clocks are running. The **30-day window** is your deadline to _start_ a return, counted from delivery. The earlier date is the **Instant Refund** **shipping deadline** — if you took your money up front, you have 7 days to hand the package to the carrier. That earlier date only applies if you chose Instant Refund; on a gift card or a standard refund, the 30-day window is the only date that matters. What happens if I take the Instant Refund and don't ship in time? You'll get a warning first. Reshop emails you directly as the deadline approaches, and **you can extend it once yourself** from their message if you need more time. If the deadline passes with no extension and no shipment, the refund reverses and the amount goes back onto your original payment method. If you already know you can't ship within 7 days and you've used your extension, choose a gift card or a standard refund instead — you'll wait longer for the money, but there's no deadline beyond the 30-day window and nothing to reverse. My return label stopped working before I could ship it. The label doesn't expire on its own — your **return request** does, 28 days after you start it, and the label stops working with it. You can fix this yourself: open your Return Status page (the link is in your return confirmation email), cancel the expired return, and start a new one. A fresh label is issued right away, and nothing is lost. If your original 30-day window has also closed by then, [contact us](/content/pages/contact-us/index.html) and we'll take a look. I never got my label, or it won't load. First check your spam folder, then the Return Status page from your confirmation email — the label and QR code both live there and can be reprinted any time. If that page won't load or shows an error, [let us know](/content/pages/contact-us/index.html) with your order number and we'll send a label to you directly. You emailed to say you received my return. Where's my refund? That email confirms your package arrived and has entered inspection — the refund hasn't been issued yet. Once it is, card refunds take another three to five business days to appear on your statement, and gift cards arrive by email the same day. If it's been more than two weeks since that email, contact us. Will I be charged to return something? Gift card refunds are free, with no fees deducted. Refunds to your original payment method are subject to an **$8.95 handling fee**. If you choose an **Instant Refund**, which returns your money before you ship your item, an additional small Reshop fee applies. **The handling fee is charged once per return, not per item.** Sending several things back together costs the same $8.95 as sending one, even if we issue more than one label for the package. Original shipping charges are nonrefundable. You'll see any applicable fees and your **estimated refund amount** in the returns portal before confirming your return. Can I just ship it back without starting a return? Please don't. A package that turns up with no return on file has nothing to match it to, so it sits until someone can track down your order by hand — that's the single slowest way to get your money back, and in some cases we may not be able to accept it at all. Starting the return in the portal takes about a minute and gets you a prepaid label and the packing slip. I lost my packing slip. You can reprint it from the returns portal using your order number. Sending a return without one still works, but it takes longer to match your package to your order, which delays the refund. My item arrived damaged, defective, or it's the wrong product. Don't start a standard return — [contact us](/content/pages/contact-us/index.html) instead and we'll make it right. You won't pay a handling fee for our mistake. My 30 days just ran out. Is that it? Get in touch. The 30-day window is our standard policy, but we'd rather hear from you than have you stuck with something you can't wear. ## Still Stuck? 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